Practical guides on ticket management software, team workflow optimization, blocker tracking, and saved views for operational teams. Written by people who run teams.
Most teams use one view for everything. But saved views with three visibility levels — private, department, public — unlock a new level of focus and collaboration.
Blockers are inevitable. What separates high-performing teams is how they surface, communicate, and resolve them. Here's the workflow we use at Sunday.
Done doesn't mean complete. Awaiting feedback status and star ratings create an explicit closure process that eliminates the "I thought you were done" conversations.
A dashboard full of widgets isn't a dashboard — it's a distraction. Here's what real operational visibility looks like for team leaders managing work-in-progress.
Eight statuses isn't bureaucracy — it's precision. Every ticket lives in a clear state, visible to everyone, with no ambiguity about where work stands.