Platform Features

Ticket

Management

8 Status WorkflowTicket Management Software23 Column TypesProject Tracking Software25 Filter FieldsSaved Views Private Department PublicBlocker Tracking SoftwareFeedback Loop 1-5 StarsRole-Based Access
8 Status WorkflowTicket Management Software23 Column TypesProject Tracking Software25 Filter FieldsSaved Views Private Department PublicBlocker Tracking SoftwareFeedback Loop 1-5 StarsRole-Based Access
Platform Features

Everything your team needs.

Nine core capabilities built for operational teams who need structure, visibility, and accountability.

01 / Tickets

Every piece of work is a ticket.

Tasks, projects, blockers, quick actions — all structured the same way. Add owner, beneficiary, deadline, priority, type, and layer. Recurring Template tickets auto-generate from a template on daily, weekly, or monthly schedules — set the pattern once and Sunday creates the tickets automatically. The L1–L4 layer system maps your organizational hierarchy directly into tickets, so work stays aligned with your structure from individual contributors at L1 up to company-wide initiatives at L4.

  • 5 ticket types: Task, Project, Blocker, Quick, Recurring Template
  • 8 status workflow: Backlog → New → Documenting → Working → Blocked/On Hold → Done → Closed
  • 4 priorities: Low, Medium, High, Critical
  • 4 layers: L1 to L4 for organizational depth
See ticket types
02 / Views

Save your filter configuration.

Build personal lenses on your data. Save columns, sorting, and filters as a view — then share with your team or keep private. With 25 filter fields you can slice tickets by status, priority, owner, beneficiary, deadline, type, layer, department, tags, and more — building precise filters that surface exactly what each team member needs to see.

  • 3 visibility levels: Private, Department, Public
  • 25 filter fields for precise ticket tracking
  • 23 column types to choose from
  • 21 sortable columns
See how views work
03 / Dashboards

Multiple views, one dashboard.

Combine saved views into a dashboard. Each panel has its own search, sort, and filter overrides — without affecting other panels.

  • Unlimited dashboards
  • Unlimited views per dashboard
  • Panel-level search with 250ms debounce
  • Mobile: table on desktop, cards on mobile
See dashboard features
04 / Blockers

Track what blocks progress.

Internal blockers (team member) or external blockers (partner, vendor). Set ETA, required action, and see blocking relationships visually.

  • Internal + external blocker types
  • ETA and required action fields
  • Visual blocker indicators in ticket view
  • Blocker resolution tracking
See blocker workflow
05 / Feedback

Nothing slips through the cracks.

Beneficiary rates completed work 1-5 stars. Awaiting feedback status ensures every ticket gets explicit closure sign-off.

  • 1-5 star rating from beneficiary
  • Awaiting feedback status
  • Feedback history per ticket
  • Reopened from closed tracking
See feedback flow
06 / Updates

Every change is tracked.

See who did what and when. Mentions, comments, file attachments — full audit trail on every ticket.

  • Update history per ticket
  • @mentions with notifications
  • File attachments
  • Last word tracking
See update tracking
07 / Quick Filters

Jump to what matters instantly.

One-click Quick Filters let team members access their relevant tickets instantly: All Mine, All Open, Blocking Me, Needs My Feedback. No setup required — these filters work out of the box for every user and update in real time as the board changes.

  • All Mine — tickets assigned to you
  • All Open — active tickets across the team
  • Blocking Me — blockers waiting on your action
  • Needs My Feedback — tickets awaiting your rating
See quick filters
08 / Reports

Live analytics for operational teams.

Built-in Reports give team leaders a live analytics dashboard — track ticket velocity, closed-loop completion rates, feedback scores, blocker frequency, and department performance across any time period. Exportable summaries help operational teams report upward without manual data gathering.

  • Ticket velocity and cycle time metrics
  • Feedback score trends per team or department
  • Blocker frequency and resolution tracking
  • Exportable PDF reports for leadership
See report features
09 / Integrations

Connect your existing tools.

Sunday integrates with Slack for real-time notifications, email for ticket updates, and webhooks for custom workflows. Team leaders set up automated alerts so nothing gets missed — blocker escalations go to the right person, feedback requests reach beneficiaries, and status changes trigger downstream actions in your project tracking software stack.

  • Slack notifications for blockers and mentions
  • Email alerts for status changes and deadlines
  • Webhooks for custom automation workflows
  • API access for bespoke integrations
See integrations
Platform Stats

Built for operational teams.

Sunday is designed for teams who need structure: clear ownership, visible blockers, feedback loops, and accountability at every level.

8
Statuses
5
Ticket types
25
Filter fields
4
Layer levels
Get Started

See how Sunday brings structure to your team's work. Every ticket, every status, every blocker — visible and actionable.

Ready to bringclarity toyour workflow?

Create tickets, save views, build dashboards. Start free and see the difference structure makes in your team. Admins manage users, roles, departments, email templates, and Slack integrations from a single settings panel — onboarding new team members takes minutes.